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project Manager (Outsourced Service Providers )

Round Rock,TX
DatePosted : 4/26/2018 7:21:59 AM
JobNumber : DTS111138
JobType : Contract
Skills: project Manager (Outsourced Service Providers )

Job Description

  • Ideal candidate is a project manager that can lead implementation of infrastructure and call routing changes to a designated Outsourced Service Providers for a large contact center customer.
  • Previous experience working with telecom carriers to implement new or upgrade current MPLS circuits is a must
  • General knowledge of contact center call flow routing is a must
  • Strong project management skills shall include project schedule creation, risk and issues tracking and mitigation
  • Need a senior level PM for high visibility project to implement IVR Automation globally
    Will work closely with the business supporting Services Deployment and Support.  Good communication and clear expectation setting are required.
  • Will work with voice engineers for current capacity and design of the voice call transport
  • Will work with Dell developers for business requested ACD call flow and ICM routing changes

Must Haves

  • Avaya ACD and Cisco ICM knowledge
  • Previous experience with OSP setup and company agent / call transition to the OSP
  • Experienced PM skills especially, schedule management and risk management
  • Knowledge of server provisioning
  • US location, Austin, TX preferred
  • Experience with Citrix or other Virtual Desktop Infrastructure solution a plus