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Senior Web Strategist (Product Owner)

DatePosted : 10/23/2017 7:57:07 AM
JobNumber : DTS11146
JobType : Contract
Skills: Senior Web Strategist (Product Owner)

Job Description

eService combines both business transformation and IT delivery into a single, E2E channel strategy. The World Wide (WW) Senior Web Strategist will be responsible for developing the online support strategy along with managing execution of the support experience across all post-purchase properties, including eSupport WebMobileSocial Media, CommunityConsumer My AccountCommercial Accounts, and Customer 360.


Key Responsibilities 

  • Define a long-term product roadmap while identifying key opportunities and strategic partnerships
  • Demonstrate and develop deep domain expertise, competitive landscape awareness, and provide consulting on best practices and emerging trends 
  • Deliver solutions which specify processes, technology, staffing and project management required for implementation
  • Define and manage requirements for capabilities – includes business solution concepts, user stories, test case input, business case (ROI value) or other documents 
  • Mentor other eService web strategists, providing guidance and subject-matter expertise
  • Engage UX on Concept Work, Wireframes, Comps and Prototypes
  •  Participate in Release & Sprint Planning
  • Establish business and web success metrics with analytics team; monitor results
  • Drive need and priority throughout the software development lifecycle
  • Ensure that business and customer interests are represented, and that online development / engineering / user experience teams are aligned on those needs
  • Consultation as “trusted expert advisor” role to both internal and external stakeholders, including formal advice, Executive customer presentations, and speaking engagements at industry conferences
  • Communicate Project status and Demos to Stakeholders & Executives

Position Requirements

  • 7+ years of experience in a product management in eCommerce
  • Hands-on experience with web technologies such as Adobe SiteCatalyst, Tealeaf, Gomez, OpinionLab, Google Analytics
  • Experience in constructing complex solutions and documenting requirements
  • Working knowledge of XML, HTML, JavaScript, data feeds, web services/APIs
  • Experience with Agile, Scrum or other product methodologies
  • Strong communication, partnering skills and proven leadership
  • Excellent problem solving and decision making skill; deal with ambiguity in fast-paced e-business environment
  • Self-directed and proactive
  • Ability to work cross functionally in order to achieve desired results
  • Able to work across various time zones; off hours and long hours as needed
  • Clear sense of accountability & ownership
  • Focused on goals and the overall team and company objectives
  • Effectively builds & delivers presentations to all levels of management