Dutech’s Job
Product Support Analyst
Austin,TX
DatePosted : 3/26/2024 7:16:38 AM
JobNumber : DTS101765836JobType : Contract
Skills: Experience with help desk / service desk services, Experience with help desk software (e.g. ticketing systems, knowledge bases), (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
Job Description
- CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: |
||
Years |
Required/Preferred |
Experience |
4 |
Required |
Experience with help desk / service desk services. |
4 |
Required |
Experience with help desk software (e.g. ticketing systems, knowledge bases). |
4 |
Required |
(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) |
4 |
Required |
(at least 2) High-level knowledge of information technology systems and best practices. |
4 |
Required |
(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) |
4 |
Required |
(at least 2) Experience working with SharePoint Lists. |
4 |
Required |
(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. |
4 |
Required |
(at least 2) Experience with call handling. |
2 |
Preferred |
Experience with Remedy / BMC Helix. |
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