Dutech’s Job

Job Summary:

We are seeking a skilled and proactive IT Support Technician to diagnose and resolve technical issues, install and maintain computer systems, and provide end-user support for hardware, software, and network systems. The ideal candidate will have a solid technical background and excellent problem-solving skills, with the ability to work independently and collaboratively.

Key Responsibilities:

• Diagnose and resolve technical issues with computer systems, software, and hardware.

• Install, configure, and maintain desktops, laptops, peripherals, and operating systems.

• Troubleshoot and resolve printing and scanning issues.

• Monitor the performance of computer systems and make recommendations for improvements.

• Evaluate new hardware or software and suggest upgrades.

• Provide timely support for user inquiries related to software and hardware.

• Set up workstations, including cable management, software installation, and phone setup.

• Conduct computer diagnostics to identify and resolve issues.

• Perform regular maintenance on IT infrastructure (hardware and software).

• Log, track, and report IT-related activities and incidents.

• Assist with network connectivity and maintain network infrastructure.

• Coordinate with third-party IT vendors and software providers.

• Perform additional duties as assigned by management.

Candidate Skills and Qualifications:

Minimum Requirements:

Preferred Skills (Not Mandatory):

• Experience with Active Directory and user account management.

• Familiarity with remote desktop support tools.

• Knowledge of VoIP phone systems and printer configuration.

• Understanding of cybersecurity best practices.

Education:

• Associate or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

• Relevant certifications (CompTIA A+, Network+, etc.) are a plus.

Soft Skills:

• Strong communication and interpersonal skills.

• Excellent organizational and time management skills.

• Ability to work independently and handle multiple priorities.