Dutech’s Job

Pay Rate: $15.73 – $19.73 per hour (W2)

Seeking a dependable and detail-oriented Case Assistant to support two Career Service Counselors with visual impairments in their Salem office. The Case Assistant will provide administrative support and visual assistance to help the counselors complete tasks efficiently and accurately.

Under the direction of the counselors, the Case Assistant will:

• Complete tasks within the MassAbility case management system, including creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, developing plans, and uploading/locating documents.

• Fill out various forms and letters using information from the system, such as tuition waiver letters, referral forms, and MBTA TAP letters.

• Organize and manage electronic files to ensure they are accessible to the counselors.

• Provide visual support as needed, such as reading on-screen content and helping with navigation through digital platforms.

Required Skills & Qualifications:

• Positive attitude and willingness to assist.

• Strong organizational skills and ability to manage tasks independently.

• Ability to follow spoken and written instructions accurately.

• Clear and effective verbal communication skills, especially in reading and explaining on-screen information.

• Willingness and ability to learn the MassAbility case management system.

• Proficiency in Microsoft Windows, Word, Excel, Outlook, and virtual platforms such as Zoom and Microsoft Teams.