Dutech’s Job

We are seeking a reliable and detail-oriented Case Assistant – Program Support to provide administrative support to two Career Service Counselors with visual impairments. This hybrid position plays a critical role in assisting counselors with case management activities, document preparation, electronic record management, and accessibility support within the MassAbility case management system.

The ideal candidate is organized, dependable, technology-savvy, and committed to delivering accurate administrative support while maintaining confidentiality and professionalism.

Key Responsibilities

• Assist Career Service Counselors with daily administrative tasks using the MassAbility case management system.
• Create and prepare documents, letters, reports, and correspondence.
• Enter and maintain accurate case notes and client information.
• Initiate purchase orders and contract orders within the system.
• Assist with financial needs assessments and service plan development.
• Upload, organize, retrieve, and maintain electronic client records.
• Complete and process various forms, including tuition waiver letters, referral forms, MBTA TAP letters, and other program documentation.
• Provide visual assistance by reading and explaining information displayed on computer screens.
• Organize electronic files to ensure accessibility and efficient document management.
• Maintain confidentiality of client records and sensitive information.
• Collaborate effectively with counselors and provide timely administrative support.
• Participate in virtual meetings using Microsoft Teams and Zoom as needed.

Required Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Previous administrative, office support, case management, or program support experience is preferred.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and accuracy.
• Positive attitude with a willingness to assist others.
• Ability to understand and follow verbal and written instructions.
• Comfortable reading information displayed on computer screens and providing visual assistance.
• Ability to quickly learn new software applications and case management systems.

Required Technical Skills

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Zoom
• Microsoft Teams
• Electronic Document Management
• Data Entry
• File Management
• Case Management Systems
• Document Preparation

Preferred Skills

• Administrative Support
• Customer Service
• Electronic Records Management
• Purchase Order Processing
• Documentation Management
• Time Management
• Multitasking
• Problem Solving
• Confidentiality and Data Privacy