Dutech’s Job

• Answer and route incoming telephone calls in a professional and courteous manner.
• Provide excellent customer service to internal and external customers.
• Process and distribute incoming and outgoing mail.
• Process Certificate of Inspection (COI) fees and related documentation.
• Print and mail certificates, invoices, and notices of violation.
• Prepare and send license renewal notices and related correspondence.
• Scan, organize, file, and maintain program-related documents and records.
• Maintain accurate and organized electronic and physical files.
• Assist with routine administrative and clerical activities.
• Prioritize multiple assignments and meet deadlines.
• Provide general administrative support to the BPV Division.
• Perform additional duties and administrative tasks as assigned to support Division operations.

Required Qualifications & Skills

• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Excellent customer service skills.
• Ability to multitask and prioritize work effectively.
• Dependable, organized, and detail-oriented.
• Proficiency in Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• At least 1 year of experience using Microsoft Office applications.

Preferred Qualities

• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional and courteous approach when interacting with customers and staff.
• Ability to handle confidential and program-related information appropriately.
• Willingness to learn new procedures and administrative processes.