Dutech’s Job

• Support hospital application initiatives involving EHR, scheduling, policy management, incident reporting, and related systems.
• Coordinate application upgrades, enhancements, configuration changes, and implementations.
• Support UAT by developing test scenarios, coordinating testers, tracking results, and following up on issues.
• Work with hospital staff and SMEs to identify workflow challenges and application improvement opportunities.
• Gather and document business requirements, workflows, issues, and process improvements.
• Evaluate the impact of application changes on hospital workflows, policies, procedures, and reporting.
• Coordinate implementation readiness, including training, communications, SOPs, and workflow documentation.
• Track issues, action items, dependencies, and decisions through resolution.
• Act as a super user and application resource for hospital staff, escalating technical issues when needed.
• Support new application implementations and stabilization activities.
• Assist with EHR implementation planning and operational readiness.
• Facilitate meetings with clinical, administrative, operational, technical, and vendor stakeholders.

Qualifications:

• Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization.
• Understanding of healthcare operations, workflows, and end-user application needs.
• Experience with UAT, application testing, and implementation readiness.
• Strong business requirements and workflow documentation skills.
• Excellent communication, coordination, organization, and stakeholder-management skills.
• Ability to manage multiple initiatives and proactively follow issues through resolution.