Dutech’s Job

• Manage and administer the ServiceNow platform and enterprise applications.
• Configure and support Incident, Problem, Change, Service Catalog, Knowledge, and CMDB modules.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, workflows, notifications, and reports.
• Lead ServiceNow enhancements, upgrades, patches, testing, and deployments.
• Gather requirements from business stakeholders and translate them into scalable ServiceNow solutions.
• Develop and maintain integrations using REST/SOAP APIs and other integration technologies.
• Manage CMDB configuration items, relationships, data quality, and governance.
• Troubleshoot complex ServiceNow issues and provide advanced technical support.
• Review existing processes and recommend automation and platform improvements.
• Work closely with developers, IT teams, vendors, and business stakeholders.
• Maintain technical documentation, configuration standards, and platform procedures.
• Ensure ServiceNow implementations follow security, governance, and best-practice standards.
• Mentor junior administrators and provide technical guidance when required.

Required Skills & Qualifications

• 5+ years of ServiceNow administration experience.
• Strong hands-on experience with ServiceNow ITSM.
• Experience with ServiceNow configuration, workflows, scripting, and automation.
• Strong knowledge of CMDB, Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Experience with Business Rules, Client Scripts, UI Policies, ACLs, Notifications, and Flow Designer.
• Experience with ServiceNow integrations and REST/SOAP APIs.
• Experience supporting ServiceNow upgrades, releases, testing, and deployments.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.