Dutech’s Job

• Answer and route multi-department calls using the Five9 telephone system.
• Greet and assist customers and visitors at the department's point of entry.
• Provide professional and courteous customer service.
• Scan documents and convert them into PDF files.
• Electronically file and index documents accurately.
• Organize and index boxes of files in preparation for scanning.
• Open, sort, and distribute daily incoming mail.
• Perform general administrative and clerical tasks.
• Assist with additional administrative projects as assigned.
• Maintain accurate records and follow established office procedures.

Required Skills & Qualifications

• Strong customer service skills.
• Professional phone answering and call routing experience.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong communication and interpersonal skills.
• Ability to organize files and handle multiple tasks.
• Detail-oriented and dependable with a professional attitude.