Dutech’s Job

• Assist counselors with case management tasks, including creating documents, recording case notes, processing purchase and contract orders, and uploading or locating documents.
• Prepare letters and forms, including tuition waivers, referral forms, and MBTA TAP letters.
• Review case reports, including last case notes, MSGs, and time/status reports.
• Follow up with schools, vendors, and service providers to obtain required documentation.
• Organize and update Excel spreadsheets for counselor review.
• Retrieve policies and procedures from the internal V Drive.
• Maintain accurate and organized electronic records in the MassAbility case management system.
• Provide visual assistance and read or explain on-screen information when needed.

Required Skills

• Administrative Support and Program Coordination
• Case Management Support
• Data Entry and Electronic Records Management
• Document Preparation and Correspondence
• Microsoft Excel, Word, Outlook, and Windows
• Report Review and Data Organization
• Purchase Order and Contract Order Processing
• Document Tracking and Follow-Up
• File Management and Recordkeeping
• Attention to Detail and Organization
• Written and Verbal Communication
• Independent Work and Time Management
• Zoom and Microsoft Teams
• Ability to Learn New Case Management Systems

Required Qualifications

• Positive attitude and willingness to assist others.
• Ability to organize tasks and work independently.
• Ability to understand and follow written and verbal instructions.
• Ability to read and explain information displayed on a computer screen.
• Ability to learn and use the MassAbility case management system.
• Proficiency in Microsoft Windows, Word, Excel, Outlook, Zoom, and Microsoft Teams.