Dutech’s Job

Job Description

Responsibilities:

• Assist counselors with daily tasks in the MassAbility Case Management System, including creating documents and letters, recording case notes, uploading and locating documents, and initiating purchase and contract orders.
• Prepare tuition waiver letters, referral forms, MBTA TAP letters, and other required documentation using information from the case management system.
• Review case management reports, including last case notes, MSGs, time and status reports, and organize information for counselors.
• Follow up with schools, vendors, and service providers to obtain outstanding documentation.
• Maintain and update Excel spreadsheets containing case-related information for counselor review.
• Retrieve policies, procedures, and other information from internal V Drive systems.
• Organize and maintain electronic case files to ensure accurate records and easy accessibility.
• Provide visual assistance to counselors by reading and explaining information displayed on computer screens.
• Follow verbal and written instructions while independently prioritizing and completing assigned administrative tasks.
• Learn and effectively use the MassAbility Case Management System and internal office applications.

Required Skills & Qualifications

• Experience in administrative support, case management, data entry, document management, or office coordination.
• Proficiency in Microsoft Windows, Word, Excel, and Outlook.
• Experience with electronic document management and maintaining confidential records.
• Ability to prepare forms, letters, reports, and administrative documentation.
• Strong organizational, communication, and follow-up skills.
• Ability to work independently, manage multiple tasks, and follow written and verbal instructions.
• Comfortable using Zoom, Microsoft Teams, and online meeting platforms.
• Willingness to learn the MassAbility Case Management System.