Dutech’s Job

JD
Help Desk Analyst
Client: Hearst Communications Inc.
Onsite: P-1 HEARST TECHNOLOGY, INC. 300 WEST 57TH STREET NEW YORK NY 10019 United States
Rate: $30-35/hr + health insurance
Contract: 6 months with a possibility of extension
Start Date: 01/23/22

Responsibilities:
• Position requires 3+ years of experience in the field of IT Service Desk or user Support • Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential • Experience with Desktop computer hardware, printers, and peripherals • Experience with Mobile Device Support (Windows, IOS, Android) •Understanding of basic Networking protocols• Exceptional oral and written communication skills

Job Summary: An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.

Working hrs: 8 am to 5 pm.

Onboarding Requirements: It is a requirement of Hearst that the following onboarding tasks are completed prior to starting a temporary assignment: Background Check, Drug screening,Temporary Worker Agreement signed by Temporary Worker AND I9 Form and Employment Eligibility Verification.