Dutech’s Job

Primary site in Big Rapids, MI. The position supports multiple locations, and driving is required. Candidates should ideally live near Big Rapids.

Job Description:
The Desktop Support Analyst provides 2nd and 3rd level technical support to end users for hardware and software issues involving desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, and a variety of software applications, including all Microsoft Office products.

Job Duties:

• Provide senior-level daily support for end users regarding hardware, software, and application issues

• Assist end users in timely resolution of hardware and software problems

• Document and record procedures for new hardware and software

• Configure, deploy, and support Blackberries, Windows Mobile Devices, Android, and iPhones

• Work with Configuration Management systems such as SCCM and Altiris

• Maintain Universal Computer image and Software Packages

• Monitor and report on Software/Hardware compliance

• Administer software updates and patch management for desktop environment

Job Qualifications:

• In-depth knowledge of various hardware and software platforms, including Microsoft Windows OS, device drivers, and peripherals

• In-depth knowledge of Microsoft Office applications: Word, Excel, PowerPoint, Outlook

• Ability to configure and troubleshoot Microsoft Outlook

• In-depth knowledge of Active Directory administration

Release Comments: Candidate will travel across locations; main office is in Big Rapids, MI.